Frequently asked questions

Ordering Process

How do I place an order?
To place an order, find the product you want to purchase, add it to your cart, and follow the simple steps to checkout. Review your order carefully before confirming your purchase.

What happens after I place my order?
Once we have received your order, we will process it within 1–2 business days and ship it to the delivery address you provided. You will receive a confirmation by email, along with information on how to track your order.

Payment Information

Which payment methods do you accept?
We accept payments via Visa, MasterCard, Maestro, and American Express .

Is my payment secure?
Yes, we use Shopify to ensure that your payments are processed securely and safely. Shopify is PCI DSS Level 1 compliant, which means that it meets all six categories of PCI standards.

Delivery Information

What is the delivery time for my order?
After your order has been processed, your product will be delivered within 5–7 days (Monday to Friday).

Is shipping free?
Yes, we always offer free shipping on all orders within Sweden.

Returns & Refunds

How can I return my order?

To return your order, contact us via support@glowseva.se

 with your order number and the reason for the return. We will review your request and respond with a Return Authorization (RA) number and instructions for returning the product.

What is the return policy?
We accept returns of new, unused products and products used in their original packaging within 30 days of the delivery date. Please note that the customer is responsible for the return shipping cost.

Are there any costs associated with returning products?
Yes, the customer is responsible for the return shipping cost.

Customer Service

How can I contact customer service?
You can contact our customer service by email at support@glowseva.se

 , or by phone at +447380860165.

What happens if my order arrives damaged?
If your order arrives damaged, contact us immediately via support@glowseva.se

 with your order number and a description of the damage. We will do our best to resolve the issue.

Stock Information

Are all products on the website in stock?
We strive to keep all our products in stock. If a product is temporarily out of stock, this will be indicated on the product page.

Order Tracking

How can I track my order?
Once your order has been processed and shipped, you will receive an email with your tracking number. You can use this number to track your order via the PostNord website or app.

Privacy

How is my personal information used?
We use your personal information to process your order, provide support, and improve our service. We will not share your information with third parties without your consent. For more information, see our privacy policy.

 

Phone: +44 7488 845253